Woodland Library, CA

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Curbside Pickup

Reserve your items online (starting June 5) or over the phone during curbside service hours.
Once your items become available you will be notified by email. You may then pick them up only during Curbside hours. You do not need to call ahead or book an appointment. You will have 7 days to pick up your item(s). After 7 days, your item(s) will be placed back on the shelves.
When arriving, follow the posted signs to find the designated parking area.
Call 530-661-5980 to notify staff of your arrival. Please have your library card number ready.
STAY IN YOUR CAR and one of our staff members will approach your window from a safe distance to ask you for your library bar code number.
When they come with your items, please open the back of your vehicle so the staff member may safely place your items inside.

2. What time can I pick up my items?: Curbside Pickup is available
Monday and Tuesday: 9 am - 2 pm
Wednesday and Thursday: 1 pm - 6 pm
and
Saturday 9 am - 1 pm

3. Who can use Curbside Pickup?: Curbside Pickup is available for current physical library card holders whose account is in good standing. If you have a balance due, you must pay this before you can pick up any held items. Payments can be made online through the My Account link on the library website. For the safety of our staff, we will not be able to process payments at curbside and you will be asked to pay your balance separately from the curbside service. Curbside Pickup is not available for e-Card Holders.

4. Who can pick up my items?: Anyone may pick up your items, but they must present your library card or have your library card number in order to pick up your items. Staff will not release items to those without a library card number.

5. How do I reserve items?: You can reserve most titles online or over the phone. There is no fee for this service. Once your hold is available, you will be notified. You will have 7 days to pick up your item(s). After 7 days, your item(s) will be placed back on the shelves. You may only reserve and pickup Woodland items.

6. What if I have items on hold but do not feel comfortable using the curbside service?: All items currently held will remain on the holds shelf until at least June 30th, or one week after our libraries reopen. You will not lose your place in line.

7. What if I no longer want to check out the items I have on hold?: Please call 530-661-5980 during curbside pick-up hours to cancel your holds.

8. How long can I keep checked out materials?: All Materials: 6 weeks with no fines.

9. How do I renew items?: You may renew your items online or over the phone (530-661-5980). To renew online, login to your account. You may renew items if no one else has requested them, and if the renewal limit has not been reached.

10. Where do I return items?: You may only return items via the outside book drop, which has 24 hour access. All items are placed in quarantine for 96 hours before being placed back on shelves. Please allow 96 hours before your account will show your items as returned.

11. Can I return LINK+ items?: LINK+ items can now be returned to the book drop.

12. I returned my items, but my account says they are not checked back in yet.: In order to ensure the safety of our staff and customers, we are placing all returned items into quarantine for 96 hours before checking those items in. Your items should be marked returned shortly after that time period.

13. What are the safety precautions your staff is taking?: All staff members are required to wear gloves, a face mask and will practice social distancing from other staff members and members of the public during the curbside service. All items checked back into Woodland Public Library during this time are placed in a 96-hour quarantine before being placed back on shelves.

14. What if I don’t have a car, but still want Curbside Pickup?: We are offering walk-up service, please call on arrival.

15. Can I still put items in the outside book drop?: Yes. Our outside book drop will remain open. Library staff will check in any items put in the outside book drop. All books are placed in quarantine for 96 hours before being placed back on shelves.

16. Where can I find up-to-date and accurate information about COVID-19/Coronavirus?: Reliable information sources include Yolo County Public Health and Centers for Disease Control and Prevention (CDC).